Shipping Information

At Furry Feast, we are committed to delivering your pet products promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing: Orders are typically processed within 1-2 business days.
  • Standard Shipping: We use DHL or FedEx for standard shipping, with delivery times of 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS, with delivery times of 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Furry Feast. If you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the following details carefully:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.

Non-Returnable Items

Due to hygiene and safety concerns, the following items are non-returnable:

  • Disposable Products: Items such as disposable litter liners and filters cannot be returned.
  • Catnip Toys: Once opened, catnip toys are non-returnable.

Returns & Exchanges Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
  3. Package Your Item: Securely pack the item(s) in their original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
  4. Ship Your Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Please note that exchanges are subject to product availability.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Furry Feast Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Item Name: [Item Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at: