About Furry Feast
Who is Furry Feast?
Furry Feast is an online store dedicated to providing high-quality products for your feline friends. We offer a wide range of cat food, litter solutions, toys, and accessories to ensure your cat’s happiness and well-being.
Where is Furry Feast located?
Our company is located at 1584 McKinley Avenue, Denver, US 80218. We ship globally, excluding some remote areas in Asia and other regions.
Product Information
What types of products does Furry Feast offer?
We offer a variety of products including dry food, wet food (chunks in gravy, flaked), catnip toys, litter boxes, litter mats, furniture & enclosures, and more. Our products cater to different needs such as hairball control, indoor cat care, and kitten-specific items.
Are your products suitable for kittens?
Yes, we have a dedicated section for kitten products, including food and toys specifically designed for young cats.
Ordering & Payment
What payment methods does Furry Feast accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer support team immediately at [email protected].
Shipping & Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx, with a cost of $12.95. Your order will be processed within 1-2 business days and delivered within 10-15 days after shipping.
- Free Shipping: Available for orders over $50, delivered via EMS. This option takes 15-25 days after shipping.
Do you ship internationally?
Yes, we ship globally, excluding some remote areas in Asia and other regions. Please check our shipping policy for more details.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 15 days of receiving it. Please contact our customer support team to initiate the return process.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected]. They will guide you through the process and provide you with the necessary instructions.
Customer Support
How can I contact Furry Feast customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 5 PM (MST). We strive to respond to all inquiries within 24 hours.